Yes, face verification is required every time you bind a new withdrawal method (e.g., bank account or e-wallet). This mandatory step ensures that only you, the verified account holder, can add or change payment methods, maintaining the highest security standards.
Why Repeat Face Verification?
Prevent Unauthorized Access:
Protects your account by blocking fraudsters from linking their own payment methods to your BingoPlus profile.
Compliance with Regulations:
Fulfills legal requirements under the Philippine Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
Account Integrity:
Confirms that all added withdrawal methods belong to you and match your verified eKYC information.
What to Do If Face Verification Keeps Failing?
Check eKYC Approval
Ensure your eKYC is fully approved under Profile → Account Verification.
Retry With Proper Setup
Follow the face verification tips provided by BingoPlus — good lighting, no obstructions, and a matching appearance to your eKYC photo.
Reach Out to Support
Still having trouble? Contact BingoPlus Customer Support via Live Chat.
Include screenshots of the error and your device details to help them assist you faster.