📚 Bingo Plus FAQs
Find answers to frequently asked questions about the Bingoplus platform and our community.
No. There are no hidden fees for creating an account, depositing, or withdrawing money with BingoPlus.
If it is discovered that an individual is ineligible for membership after applying, their membership application may be denied or their existing account may be suspended.
BingoPlus reserves the right to deny membership applications or terminate the membership of any individual who:
- Violates the terms and conditions of membership.
- Provides false or inaccurate information during the membership registration process.
If you experience technical issues, try the following:
- Refresh the page or restart the app.
- Ensure you have a stable internet connection.
- Clear your cache and cookies if using a browser.
- Contact Customer Support if the issue persists.
Yes! BingoPlus follows strict privacy and security measures to protect user information.
If you didn’t receive the verification code:
- Ensure your mobile number is correct.
- Check your phone’s network signal or restart your device.
- Wait a few minutes before requesting another verification code.
- If the issue persists, contact BingoPlus Customer Support for assistance.
Yes, for your security, face verification is required each time you bind a new withdrawal method (such as a bank account or e-wallet). This step ensures that only the verified account holder can link new payment methods, helping to prevent unauthorized access and maintain a safe transaction environment.
Face verification may fail if the system detects that your live image does not match the one on record from your eKYC submission. Please re-enter the eKYC verification process and ensure you are in a well-lit environment and your face is clearly visible.
Yes, BingoPlus have security measures in place to protect your financial information. For detailed security policies, refer to Bingoplus’s privacy policy and terms of service.
Before you can bind your withdrawal method, you will be required to:
- Enter your 6-digit wallet password – This is for added security to ensure that only authorized users can make changes to your withdrawal settings.
- Complete face verification – The system will prompt a quick face scan to confirm your identity and match it with your eKYC records.
These steps are in place to protect your account and funds and to comply with regulatory security standards.
Yes. Users who have not completed eKYC—including both new and existing users registered before its implementation—will be required to complete the eKYC process before they can link a bank account or e-wallet to their funds.
If you receive this prompt, it means that the Gcash or bank account you are trying to bind is already linked to another BingoPlus account. For security purposes, a withdrawal method can only be linked to one account.
No, only personal bank accounts are allowed for linking on BingoPlus. Business accounts are not supported.
The bank account must be a personal account under your name. Joint or payroll accounts are not acceptable.
To bind your bank account, follow these steps:
- Log in to your BingoPlus account.
- Go to the “Wallet” section
- From the top-left corner of the page, tap ” Fund Accounts“.
- Tap the add icon “+ ” and elect your preferred mode of payment for the withdrawal: “Gcash” or “Bank.
- Fill in your Bank or Gcash wallet details and hit the Send button to receive a 6 digits code.
- Enter your 6 digit wallet password to proceed binding your withdrawal method.
- A Wallet Limit refers to the maximum amount of funds that can be kept in your GCash Wallet at any given time.
- A transaction limit is the maximum amount that can be received in your wallet (incoming) or sent from it (outgoing). Your transaction limit resets at the start of each month. GCash has different wallet limits based on your verification level and account status.
Note that withdrawal from BingoPlus considers as Cash in to your Gcash wallet.
GCash provides a fast, and convenient way to make payments for your gaming needs. It eliminates the need for visiting our store to withdraw and ensures transactions are completed quickly.
Banks conduct verifications especially for large transfers on their clients’ accounts, to comply with the Anti-Money Laundering Act (AMLA) to prevent fraud and illegal activities. They may require you to present documentation, such as proof of the source of funds, to ensure the legitimacy of the transaction.
Take note that withdrawals of more than 50,000 will be processed using the PESONet service. This can affect the timeframe in which the funds are transferred to your account. >>Details<<
You can link up to five bank accounts to your BingoPlus account for withdrawals. This allows you to choose from multiple options when withdrawing your funds, providing flexibility and convenience.
No, bank withdrawals on BingoPlus do not incur any fees. You can withdraw your funds without worrying about additional charges.
Bank withdrawals may be denied for the following reasons:
- The bank account is under a different name.
- The account number was incorrectly entered.
- Ongoing bank maintenance.
Please note that not all banks accept transactions from online gaming sites, even if you provide them with a winning certificate as proof of your legitimate winnings.
If you encounter issues with withdrawing to your bank provider, we recommend opening an account with one of our payment partners, UnionBank, for a seamless payment transaction.
No. For security reasons, withdrawals are only allowed to bank accounts that match the name on your BingoPlus account.
BingoPlus supports withdrawal transactions through the following Major Banks:
- PHILIPPINE NATIONAL BANK (PNB)
- PHILIPPINE SAVINGS BANK (PS BANK)
- PHILIPPINE VETERANS BANK
- PHILTRUST BANK (PHILIPPINE TRUST COMPANY)
- RIZAL COMMERCIAL BANKING CORPORATION (RCBC)
- ROBINSONS BANK CORPORATION
- SECURITY BANK CORPORATION
- STANDARD CHARTERED BANK
- UNION BANK OF THE PHILIPPINES
- UNITED COCONUT PLANTERS BANK (UCPB)
- ASIA UNITED BANK CORPORATION
- AUSTRALIA AND NEW ZEALAND (ANZ) BANKING GROUP LIMITED
- BANK OF COMMERCE
- BANK OF THE PHILIPPINE ISLANDS (BPI)
- BANCO DE ORO (BDO) UNIBANK
- CHINA BANKING CORPORATION (CHINABANK)
- CHINATRUST (PHILS.) COMMERCIAL BANK MANILA
- CITIBANK N.A. (CEBU BRANCH)
- CITIBANK N.A. (MANILA HEAD OFFICE)
- CITIBANK SAVINGS INC.
- DEVELOPMENT BANK OF THE PHILIPPINES (DBP)
- EAST WEST BANKING CORPORATION
- HONGKONG AND SHANGHAI BANKING CORP. (HSBC) CEBU BRANCH
- HONGKONG AND SHANGHAI BANKING CORP. (HSBC) MANILA HEAD OFFICE
- HSBC SAVINGS BANK (PHILIPPINES) INC.
- LAND BANK OF THE PHILIPPINES
- MAYBANK PHILIPPINES INC
- METROPOLITAN BANK AND TRUST CO. (METROBANK)
- PHILIPPINE BANK OF COMMUNICATIONS (PBCOM)
- PHILIPPINE BUSINESS BANK (PBB)
Please note: Processing times may vary depending on the bank.
Several factors can affect withdrawal times, including:
- Third-Party Delays: Banks or e-wallets (e.g., GCash, Lazada, Maya) may have processing delays.
- Scheduled Maintenance: Payment providers may temporarily pause services for security updates.
- Verification Process: For your security, some withdrawals require additional verification.
- Payment Method: Bank transfers often take longer than e-wallets.
- Withdrawal Amount: Large amounts may need extra review for safety.
- High Volume: Peak transaction times can cause slower processing.
- Technical Issues: System updates or unexpected issues may delay transactions.
We appreciate your patience and are working to complete your withdrawal as soon as possible.
No, BingoPlus will never ask for your 6-digit wallet password during the withdrawal process.
No, BingoPlus does not charge any fees to our players for withdrawals.
The minimum withdrawal amount on BingoPlus is ₱200.
Yes, according to Presidential Decree 1869 (as amended by Republic Act 9487) and Malacañang Memorandum Circular No. 8, the following individuals are not allowed to enter, stay, or play at BingoPlus:
- Government officials and employees directly connected with the operation of the government or its agencies.
- Members of the Philippine National Police (PNP) and Armed Forces of the Philippines (AFP).
- Persons under 21 years of age or students of any school, college, or university in the Philippines.
- PAGCOR officials and employees.
- Unregistered players.
- Banned individuals.
- Spouses, common-law partners, children, and parents of officials and persons mentioned above.
- Persons included in the National Database of Restricted Persons.
- Gaming Employment License (GEL) holders.
- Financiers/Loan Sharks and similar individuals.
BingoPlus membership is open to individuals who are twenty-one (21) years old and above, subject to the terms and conditions outlined below.
Clearing your cache helps resolve issues like slow loading times, incorrect display of website elements, and outdated content. It ensures your browser loads the most recent version of the BingoPlus website.
Playing and accessing BingoPlus is limited to users within the Philippines only.
Accessing our website through a VPN is not recommended. This is to prevent any future conflicts and ensure a smooth and compliant user experience. Details
At BingoPlus, KYC (Know Your Customer) is the identity verification process designed to ensure that the platform is compliant with PAGCOR regulatory and legal requirements to prevent illegal activities such as fraud and money laundering.
BingoPlus is an online gaming platform operated by DigiPlus Interactive Corp. in the Philippines (formerly known as Leisure & Resorts World Corporation, or LRWC). The company, whose major shareholders include Eusebio Tanco and Alfredo Benitez, officially launched the BingoPlus platform in 2022 when it was awarded the first online traditional bingo (OTB) license by the Philippine Amusement and Gaming Corporation (PAGCOR).
- Log in to your account
- Browse reward options
- Select the rewards you want to participate in
- Learn the reward redemption requirements
- Enjoy bingoplus rewards
Click here to view the full guide
Yes, you must be 21 years or older to play on BingoPlus.
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No, each player is only allowed to have one account.