Why Haven’t I Received My Approved Withdrawal?

If your withdrawal is over ₱50,000, BingoPlus processes it via PESONet, a bulk electronic fund transfer service in the Philippines. While approved quickly, PESONet transactions often take 1–3 business days to reflect in your bank account due to interbank protocols.

Why PESONet Affects Your Timeline

1. Cut-Off Times:
   Transfers initiated after your bank’s daily cut-off (usually 3:00 PM PHT) roll over to the next business day.
2. Bank Processing:
   Partner banks (e.g., BDO, Metrobank) may credit funds faster, while others take longer.
3. Weekends/Holidays:
   PESONet only operates on business days. Transactions on Fridays or before holidays delay until the next workday.

What You Can Do

1. Check PESONet Status:
   Contact your bank’s customer support with the transaction reference number (provided by BingoPlus).
2. Verify Bank Details:
   Ensure your account name and number exactly match your BingoPlus profile.
3. Split Large Withdrawals:
   For urgent needs, withdraw smaller amounts (under ₱50,000) via instant methods like GCash or Maya.

BingoPlus Approval ≠ Immediate Bank Credit

• Approval: Means BingoPlus has authorized the transfer.
• Bank Processing: Depends on your bank’s internal timelines and PESONet’s batch system.

Still waiting? Please contact BingoPlus Customer Service to obtain a transaction trace. Or check with your bank to see if they accept PESONet transfers from gaming platforms.