{"id":829,"date":"2025-06-05T06:56:30","date_gmt":"2025-06-05T06:56:30","guid":{"rendered":"https:\/\/bingoplus.ph\/blog\/?p=829"},"modified":"2025-06-05T07:02:49","modified_gmt":"2025-06-05T07:02:49","slug":"face-verification-fail-on-bingoplus","status":"publish","type":"post","link":"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/","title":{"rendered":"Why Did My Face Verification Fail on BingoPlus?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#Common_Reasons_for_Face_Verification_Failure\" >Common Reasons for Face Verification Failure<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#1_Mismatch_with_eKYC_Records\" >1. Mismatch with eKYC Records<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#2_Poor_Lighting_or_Visibility\" >2. Poor Lighting or Visibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#3_Accessories_or_Obstructions\" >3. Accessories or Obstructions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#4_Technical_Glitches\" >4. Technical Glitches<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#5_Incomplete_or_Unapproved_eKYC\" >5. Incomplete or Unapproved eKYC<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#Step-by-Step_Fixes\" >Step-by-Step Fixes<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#1_Retake_in_Ideal_Conditions\" >1. Retake in Ideal Conditions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#2_Match_Your_eKYC_Photo\" >2. Match Your eKYC Photo<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#3_Check_eKYC_Status\" >3. Check eKYC Status<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#4_Visit_the_mobile_website\" >4. Visit the mobile website<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#5_Contact_Support\" >5. Contact Support<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/bingoplus.ph\/blog\/face-verification-fail-on-bingoplus\/#Why_Strict_Face_Verification\" >Why Strict Face Verification?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Common_Reasons_for_Face_Verification_Failure\"><\/span><strong>Common Reasons for Face Verification Failure<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Face verification helps ensure that only you can access your BingoPlus account and funds. If it fails, it\u2019s usually due to one of the following reasons:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Mismatch_with_eKYC_Records\"><\/span>1. Mismatch with eKYC Records<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Your live selfie doesn\u2019t match the photo submitted during eKYC \u2014 this can happen due to changes in hairstyle, facial hair, aging, or expression.<\/p>\n<p><strong>Solution<\/strong>: Try to replicate your original eKYC selfie. Match the hairstyle, facial expression, and lighting conditions as closely as possible.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Poor_Lighting_or_Visibility\"><\/span>2. Poor Lighting or Visibility<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Dim lighting, backlight, or shadows can make it hard to capture your facial features clearly.<\/p>\n<p><strong>Solution<\/strong>: Face a well-lit area, preferably with natural light. Avoid glare and ensure your entire face is clearly visible.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Accessories_or_Obstructions\"><\/span>3. Accessories or Obstructions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Wearing glasses, masks, hats, or having hair cover your face can interfere with verification.<\/p>\n<p><strong>Solution<\/strong>: Remove any accessories and pull your hair away from your face to ensure a clear view.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Technical_Glitches\"><\/span>4. Technical Glitches<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Problems like blurry images, poor camera focus, or app glitches can disrupt the process.<\/p>\n<p><strong>Solution<\/strong>: Restart the app, update to the latest version, or try a different device.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Incomplete_or_Unapproved_eKYC\"><\/span>5. Incomplete or Unapproved eKYC<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Face verification can only proceed once your eKYC is completed and approved.<\/p>\n<p><strong>Solution<\/strong>: Go to <strong>Profile<\/strong> \u2192 <strong>KYC Setting<\/strong> and complete or resubmit your eKYC if needed.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step-by-Step_Fixes\"><\/span><strong>Step-by-Step Fixes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Retake_in_Ideal_Conditions\"><\/span>1. Retake in Ideal Conditions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Use front-facing camera in a bright, evenly lit room.<\/li>\n<li>Position your face within the on-screen guide.<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"2_Match_Your_eKYC_Photo\"><\/span>2. Match Your eKYC Photo<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>Wear similar clothing\/hairstyle as your original submission.<\/li>\n<li>Maintain a neutral expression (no smiling\/frowning).<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"3_Check_eKYC_Status\"><\/span>3. Check eKYC Status<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Make sure your eKYC is approved before trying face verification again.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Visit_the_mobile_website\"><\/span>4. Visit the mobile website<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If you receive a &#8220;Face Check Error,&#8221; we recommend completing the verification process using a mobile browser (H5) instead of the app or iOS version.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Contact_Support\"><\/span>5. Contact Support<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If the issue persists, reach out to <a href=\"https:\/\/bingoplus.ph\/blog\/bingo-plus-customer-service\/\">BingoPlus Customer Support<\/a> via <strong>Live Chat<\/strong>. Include a screenshot and any error messages you receive.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_Strict_Face_Verification\"><\/span>Why Strict Face Verification?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li><strong>Prevents Fraud<\/strong>: Blocks imposters from accessing your account.<\/li>\n<li><strong>Compliance<\/strong>: Meets Philippine AMLA and PAGCOR regulations.<\/li>\n<li><strong>Fund Security<\/strong>: Ensures withdrawals go only to the verified account owner.<\/li>\n<\/ol>\n<p><strong>Pro Tip<\/strong>: Use the same device and environment for both eKYC and face verification to reduce mismatches.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Common Reasons for Face Verification Failure Face verification helps ensure that only you can access your BingoPlus account and funds. If it fails, it\u2019s usually due to one of the following reasons: 1. Mismatch with eKYC Records Your live selfie doesn\u2019t match the photo submitted during eKYC \u2014 this can happen due to changes in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[33,52],"class_list":["post-829","post","type-post","status-publish","format-standard","hentry","category-faqs","tag-account","tag-kyc"],"acf":[],"_links":{"self":[{"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/posts\/829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/comments?post=829"}],"version-history":[{"count":5,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/posts\/829\/revisions"}],"predecessor-version":[{"id":835,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/posts\/829\/revisions\/835"}],"wp:attachment":[{"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/media?parent=829"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/categories?post=829"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bingoplus.ph\/blog\/wp-json\/wp\/v2\/tags?post=829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}