BingoPlus FAQs

Individuals who believe that a decision regarding membership denial or suspension is unfair or inaccurate may contact BingoPlus customer support to discuss the matter further.

The full terms and conditions for BingoPlus membership can be found in the footer of our official website or in your account settings. We recommend that you carefully read these terms before applying for membership or participating in any activities.

As part of the account deactivation process, our Customer Service Team will conduct a call verification. This is to ensure the security of your account and identity. Click here to see how to deactivate or reactivate your account.

BingoPlus has two types of wallets:

• Real Money Wallet: This wallet contains your deposits and winnings. It is the balance you can use for gameplay and withdraw at any time.
• Rewards Wallet: This wallet holds credits earned from promotions. To transfer these credits to your Real Money Wallet, you must meet specific requirements outlined in the promotion. Only after meeting these requirements can the credits be withdrawn.

Bank withdrawals may take up 1-2 business days to process. It may take longer for the money to arrive if there are holidays or weekends.

If your withdrawal has not arrived for an extended period, we recommend that you contact your bank to learn about their daily transaction limits and any other information that may be required for large withdrawals.

No. BingoPlus does not take any fees from your winnings. What you win is entirely yours—there are no hidden charges when you claim your prizes.

BingoPlus does not charge extra fees when you deposit funds into your account. However, your payment provider (such as your bank or e-wallet) may impose transaction or service fees depending on the method you use.

For example, if you’re using InstaPay, your bank may charge InstaPay fees.

No! BingoPlus does not charge any activation fees. Creating an account is completely free. You can register, log in, and start exploring without paying anything upfront.

Important: If someone contacts you asking for an “activation fee” to create a BingoPlus account, it is not legitimate.

If we discover that you do not meet the eligibility requirements after you have submitted your application, the following actions may be taken:

• Membership Application Rejection.
• Suspension of an Existing Account.

Membership with BingoPlus is subject to adherence to the platform’s terms and conditions. The following actions can lead to the denial of membership applications or the termination of existing memberships:

• Violation of Terms and Conditions.
• Providing False or Inaccurate Information.
• Engaging in Fraudulent or Illegal Activities.
• Violation of Account Security Protocols.
• Use of Bots or Scripts.
• Repeated Minor Violations.

If you experience any technical difficulties during the registration process on BingoPlus, don’t worry! Follow these steps to resolve the issue:

• Refresh the page or restart the app.
• Ensure you have a stable internet connection.
• Clear your cache and cookies if using a browser.
• Contact Customer Support if the issue persists.

Yes! Your personal information is safe with BingoPlus. BingoPlus employs strict privacy and security measures to protect user data, ensuring that your information is handled responsibly.

If you don’t receive a verification code when using BingoPlus (for example, when registering or logging in), follow these steps to resolve the issue:

1. Ensure your mobile number is correct.
2. Check your phone’s network signal or restart your device.
3. Wait a few minutes before requesting another verification code.
4. If the issue persists, contact BingoPlus Customer Support for assistance.

Yes, for your security, face verification is required each time you bind a new withdrawal method (such as a bank account or e-wallet). This step ensures that only the verified account holder can link new payment methods, helping to prevent unauthorized access and maintain a safe transaction environment.

Face verification may fail if your live facial image does not match the photo recorded during your eKYC verification or if your face cannot be captured clearly.

If you are unsure why the failure occurred, please refer to our BingoPlus face verification failure help guide.

Yes, BingoPlus employs robust security measures to protect your payment method details (e.g., bank accounts, e-wallets). Your financial data is encrypted, restricted to authorized personnel, and never shared with third parties without consent.

Before binding a withdrawal method (bank account or e-wallet) to your BingoPlus account, you must complete two critical security steps:

• Enter your 6-digit wallet password: This is for added security to ensure that only authorized users can make changes to your withdrawal settings.
• Complete face verification: The system will prompt a quick face scan to confirm your identity and match it with your eKYC records.

These steps are in place to protect your account and funds and to comply with regulatory security standards.

Yes, completing eKYC (electronic Know Your Customer) is mandatory for all users—both new and existing—before linking a bank account or e-wallet (e.g., GCash, Maya) to your BingoPlus account. This ensures secure, compliant transactions under Philippine regulations.

If you receive the “Account Exit Error Method” prompt, it means that the GCash or bank account you are trying to bind is already linked to another BingoPlus account. For security, BingoPlus allows one account per payment method to prevent fraud or unauthorized access.

The “Account Exit Error Method” occurs when the GCash or bank account you’re trying to link is already connected to another BingoPlus account. For security, BingoPlus allows one account per payment method to prevent fraud or unauthorized access.

No, business accounts cannot be used for BingoPlus withdrawals or deposits. Only personal bank accounts or e-wallets (e.g., GCash) under your name are permitted.

The bank account must be a personal account under your name. Unacceptable Bank Account Types:

• Joint Accounts: Shared with another person (e.g., spouse, family member).
• Payroll Accounts: Issued by employers for salary deposits.
• Business Accounts: Registered under a company or organization.
• Government/IOL Accounts: For pensions, subsidies, or institutional use.

GCash imposes wallet and transaction limits to ensure security and compliance. These limits vary based on your account verification tier, affecting how much you can cash out from BingoPlus to your GCash wallet.

• A wallet limit refers to the maximum amount of funds that can be kept in your GCash Wallet at any given time.
• A transaction limit is the maximum amount that can be received in your wallet (incoming) or sent from it (outgoing). Your transaction limit resets at the start of each month. GCash has different wallet limits based on your verification level and account status.

Note that withdrawal from BingoPlus is considered cash in to your GCash wallet.

GCash provides a fast and convenient way to make payments for your gaming needs. It eliminates the need for visiting our store to withdraw and ensures transactions are completed quickly.

Banks conduct verifications, especially for large transfers on their clients’ accounts, to comply with the Anti-Money Laundering Act (AMLA) to prevent fraud and illegal activities. They may require you to present documentation, such as proof of the source of funds, to ensure the legitimacy of the transaction.

If your withdrawal is over ₱50,000, BingoPlus processes it via PESONet, a bulk electronic fund transfer service in the Philippines. While approved quickly, PESONet transactions often take 1–3 business days to reflect in your bank account due to interbank protocols.

You can link up to five (5) GCash or bank accounts to your BingoPlus account for withdrawals. This feature is designed to offer flexibility while maintaining security and compliance.

No. Bank withdrawals on BingoPlus do not incur any fees. You can withdraw your funds without worrying about additional charges.

Bank withdrawals may be denied for the following reasons:

• The bank account is under a different name.
• The account number was incorrectly entered.
• Ongoing bank maintenance.

Please note:
Not all banks accept transactions from online gaming sites, even if you provide them with a winning certificate as proof of your legitimate winnings.

If you encounter issues with withdrawing to your bank provider, we recommend opening an account with one of our payment partners, UnionBank, for a seamless payment transaction.

No. For security reasons, withdrawals can only be processed to a bank account that exactly matches the name registered on your BingoPlus account. This strict rule ensures compliance with anti-fraud and financial security regulations.

BingoPlus supports withdrawal transactions through the following major banks:

1. Philippine National Bank (PNB)
2. Philippine Savings Bank (PS Bank)
3. Philippine Veterans Bank
4. Philtrust Bank (Philippine Trust Company)
5. Rizal Commercial Banking Corporation (RCBC)
6. Robinsons Bank Corporation
7. Security Bank Corporation
8. Standard Chartered Bank
9. Union Bank of the Philippines
10. United Coconut Planters Bank (UCPB)
11. Asia United Bank Corporation
12. Australia and New Zealand (ANZ) Banking Group Limited
13. Bank of Commerce
14. Bank of the Philippine Islands (BPI)
15. Banco De Oro (BDO) Unibank
16. China Banking Corporation (Chinabank)
17. Chinatrust (Phils.) Commercial Bank Manila
18. Citibank N.A. (Cebu Branch)
19. Citibank N.A. (Manila Head Office)
20. Citibank Savings Inc.
21. Development Bank of the Philippines (DBP)
22. East West Banking Corporation
23. Hongkong and Shanghai Banking Corp. (HSBC) Cebu Branch
24. Hongkong and Shanghai Banking Corp. (HSBC) Manila Head Office
25. Hsbc Savings Bank (Philippines) Inc.
26. Land Bank of the Philippines
27. Maybank Philippines Inc.
28. Metropolitan Bank and Trust Co. (Metrobank)
29. Philippine Bank of Communications (Pbcom)
30. Philippine Business Bank (PBB)

Please note: Processing times may vary depending on the bank.

Please keep in mind that there are several factors that may affect withdrawal processing times. Here are some common reasons:

• Third-Party Processing Times: Occasionally, delays may occur at the payment provider’s end, such as a bank or e-wallet service (GCash, Lazada, and Maya), which can affect the overall processing time.
• Scheduled Maintenance: Payment providers frequently plan regular maintenance to ensure the security and modernity of their systems. Throughout these times, specific services, such as withdrawals and deposits, might experience temporary unavailability or delays.
• Verification Process: We take your security seriously, which is why we have a thorough verification process in place. This step ensures that all transactions are conducted securely and that funds are transferred to the rightful account holder.
• Payment Method: The speed of a withdrawal often depends on the payment method you’ve chosen. Bank transfers can take longer than using e-wallets.
• Withdrawal Amount: Larger withdrawal amounts may require additional checks and procedures to ensure the transaction’s security and accuracy.
• Transaction Volume: High transaction volumes, especially during peak times, can slow down processing.
• Technical Issues: Maintenance can involve updates or repairs to the systems and software that handle financial transactions. Sometimes, unexpected technical issues can arise during this process, leading to delays in processing withdrawals.

No, BingoPlus will never request your 6-digit wallet password during withdrawals or any other process. Your password is private and should never be shared, even with platform representatives.

No, BingoPlus does not charge players any fees for withdrawals. You can cash out your winnings without deductions from the platform itself.

The minimum amount you can withdraw from your BingoPlus account is ₱200. This threshold applies to all withdrawal methods to ensure efficient transaction processing.

According to Presidential Decree 1869 (as amended by Republic Act 9487) and Malacañang Memorandum Circular No. 8, the following individuals are not allowed to enter, stay, or play at BingoPlus:

1. Government officials and employees directly connected with the operation of the government or its agencies.
2. Members of the Philippine National Police (PNP) and Armed Forces of the Philippines (AFP).
3. Persons under 21 years of age or students of any school, college, or university in the Philippines.
4. PAGCOR officials and employees.
5. Unregistered players.
6. Banned individuals.
7. Spouses, common-law partners, children, and parents of officials and persons mentioned above.
8. Persons included in the National Database of Restricted Persons.
9. Gaming Employment License (GEL) holders.
10. Financiers/Loan Sharks and similar individuals.

BingoPlus membership is open to individuals aged 21 and above, subject to local regulations and platform terms.

Clearing your cache helps resolve issues like slow loading times, incorrect display of website elements, and outdated content. It ensures your browser loads the most recent version of the BingoPlus website.

Playing and accessing BingoPlus is limited to users within the Philippines only. Accessing our website through a VPN is not recommended. This is to prevent any future conflicts and ensure a smooth and compliant user experience.

At BingoPlus, KYC (Know Your Customer) is the identity verification process designed to ensure that the platform is compliant with PAGCOR regulatory and legal requirements to prevent illegal activities such as fraud and money laundering.

BingoPlus is an online gaming platform operated by DigiPlus Interactive Corp. in the Philippines (formerly known as Leisure & Resorts World Corporation, or LRWC). The company, whose major shareholders include Eusebio Tanco and Alfredo Benitez, officially launched the BingoPlus platform in 2022 when it was awarded the first online traditional bingo (OTB) license by the Philippine Amusement and Gaming Corporation (PAGCOR).

No, each player is only allowed to have one account.

To register an account, simply click the “Login/Register” button on our page, fill in the required information, and then click the “Register” button again to complete the registration. New users can read our step-by-step guide on how to register a BingoPlus account.